Unless noted otherwise in the ordering pipeline, Acrossdress ships all items within 7 days of receiving an order. You will receive notification of any delay or cancellation of your order.
 
We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

When the order amount is more than $100, we use DHL by default except for special cases. 

When the order amount is less than $100, we use Post Service or E-PACKET  by default except for special cases.

Be sure to leave your correct address, zip code, mobile phone number (not a landline phone number), and the recipient's name (must be 2 or more words, not shorthand).

Shipping time depends on destination and courier. The following is the estimated shipping time. 

Please note that the shipping time doesn’t include 2-5 days processing time.

After shipping，you will receive an email with your tracking number once your order ships. If you haven’t received tracking info within 7 days, please contact us.

When the courier is being delivered, please pay attention to the tracking information and receive the package in time, otherwise the courier will be returned or destroyed. 

If you receive a message asking you to clear customs, please be sure to complete the customs clearance procedures, otherwise the goods will be returned or destroyed.

Buyers are required to pay customs duties. We ship free of charge but do not pay customs duties.

If there is a problem, we will contact you by mail, please plesae add acrossdress@outlook.com to your address book.

There are no sensitive information on your package, don’t worry about privacy issues.

If you have any question please feel free to contact us.